Recently, February 24, the Citizen Advisory Group met to discuss results of the last usability test and identify new pain points. Thanks to those who could attend. Most of the conversation centered around the Parks information on the site and ways to improve it ranging from content organization to presentation. RTN content was also discussed briefly and that content is currently being reviewed and enhanced. It was noted that any major City project should be displayed on the site, so the current traffic signal upgrade should be posted. The common look among the department pages could even be taken a step farther by standardizing the imagery to be more graphical than pictorial.
The Citizen Advisory Group will continue to meet on a quarterly basis, just after the usability studies are conducted and evaluated. These meetings are open to anyone, check back in April for the next scheduled meeting.
Currently, City staff is conducting search testing. While still using the Google Search Appliance (GSA), we have a test site that utilizes a web crawl method to search. This method is most like the algorithms used on the google.com site. The current portal search method is file based. Staff will be comparing the two methods over the next two weeks to determine if a change should be implemented. Check this blog for results from the testing and the next steps.
Looking ahead to the near future, April, we will be conducting our next usability test. The subject matter for the next test will be Parks and Recreation information. If you would like to participate in the test, which will require about an hour of your time and physical presence, email us. Or, if you would like to suggest a usability test case concerning the Parks and Recreation information, email us as well. The Parks and Recreation information is by far one of the most popular and frequently accessed.
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